1. What makes an Acceptance email and a Rain Check email differ?
> An Acceptance email confirms that a Gift Concierge has been assigned to your request and has started the hunt for your Recipient’s gift ideas. A Rain Check email lets you know that we were unable to take on your request at this time due to fulfillment reasons but hope to serve you on a future occasion. We sometimes will decline submissions if our queue has reached it's max capacity, are unable to meet your deadline needs, or if you gift recipient's profile falls outside the scope of our specialties.
If you do not receive an Acceptance or Rain Check email within 4-6 hours of filling out your Gift Recipient profile, your submission more than likely glitched and did not go through:( Please retry!
2. Where does the MiscEtc. Concierge look for gifts?
> Our focus is mainly on thoughtful gifts versus lavish/luxury gifts. The majority of our clients are on a budget, so we look through fairly-priced product sites like: Etsy, Society6, and other artisan-like storefronts. We also tend to lean towards handmade vendors/small local businesses. We sometimes will find and suggest a product on Amazon if it fits the bill though. Overall, any gift idea we deliver will not focus so much on brand name but based on the details provided on the Gift Recipient profile you submitted.
3. What are your wrapping styles?
> Depending on supplies, here are some examples below :)
4. Are there any occasions you don’t provide gift idea services for?
> We focus mainly on gift ideas for occasions that aren’t Registry-type events i.e weddings, baby showers etc. But if you’d like to still submit for an idea outside the registry list, just specify on the submission form.
5. What is the Privacy Policy?
> We do not store the Gift Recipient info or descriptions you supply us after our work is completed. The information you provide is solely used for the building out the gift idea list.
6. Are you international?
> We do occasionally find gift ideas that are from vendors outside the USA. But as far as clientele and their gift recipient(s), we require that they currently do reside in the U.S. only.
7. What paper do you currently have in-stock?
> Check our Instagram for the latest as this is constantly changing or use the contact form and we'll get back to you!
8. When purchasing Misc-Etc/#itME branded products from your shop, when does my order ship out?
> Within 3 to 7 business days of your order.
9. Do you have a returns policy for your Misc-Etc/#itME branded products?
> We accept certain undamaged items back if requested within 3 days of delivery. Customer will be responsible for cost of shipping item back to us and will only be given a refund after the item's inspection has been cleared upon return. Please always provide us the tracking number for your return.
If for any reason the item is damaged, has wear/tear/smell/pet hair of any kind, this will void the refund agreement. NO EXCEPTIONS.
*If anything goes wrong with delivery, it is the customer's responsibility to follow up with the post office and/or file the appropriate claims for reimbursement.
Additionally -
PLEASE NOTE: Items that are ineligible for refund or exchange are as follows: 1.) Anything labeled/listed as a FINAL SALE product, and 2.) Items that have GLASS elements cannot handle the wear and tear of being re-packaged for return & are all in as-is/fragile condition.
All other *approved* returnable items must be unused, pre-authorized and in original package or container to receive a refund or credit.
In regard to RECEIVING an order - it is up to the customer to notify Misc-Etc. if the item does not show up within 7 days of order being placed/shipped. Once the order is shipped/delivered it is considered to be in the possession of the recipient successfully, unless informed otherwise within the stated timeframe. In order to trace a package or try to determine what has transpired during shipment, we need to be notified in a timely manner if not received, and the sooner the better. We can then initiate a trace and inspection for the shipped parcel with the carrier (if applicable tracking/eligibility for tracking was applied based on product's listing info details). After 14 days OR upon confirmation of delivery by carrier's tracking #, the customer is presumed to have possession of the order without issue.